Evaluasi Implementasi Standar Operasional Prosedur (SOP) Pelayanan Loket pada Kantor Pos Cabang Jebres Surakarta dalam Mendukung Akuntabilitas dan Pengelolaan Keuangan Sektor Publik

Abstract

The Post Office, as a public sector organization, is required to deliver accountable public services,
particularly through counter service activities. This study aims to evaluate the implementation of Standard
Operating Procedures (SOP) for counter services at the Jebres Surakarta Post Office Branch and its impact on
the accountability of public sector financial management. The method employed in this study is direct interviews
with counter service staff to obtain an overview of on going operating practices. The results indicate that
counter servuce SOPs have been consistenly implemented through an information system integrated with the
central reporting. However, several challenges were identified, including limited system training duration and
internet network issues. Therefore, the implemetation of counter servuse SOPs plays an important role in
maintaining public sector finansial accountability, although futher improvements are still needed, particularly in
terms of human resources.